Returns and Refunds
CLICK HERE to return an item or request a refund online.
We want you to feel confident about shopping with us. If you have a problem or are unhappy with your purchase, we will do our best to resolve it for you.
If you are not satisfied with an item, you have 30 days from purchase of your order to request a refund. Please note that online purchases cannot be returned or exchanged in-store.
Refunds or exchanges can only be processed with a valid proof of purchase. Store credit is unavailable at this time.
Please ensure that all product swing tags are attached and included when returning items.
Please note that the following product categories are excluded from our retail policy: Confectionary & Food; *Personalised jerseys (name, number and/or patches) and personalised souvenirs (keyrings, mugs, picture frames.)
Sale items can be returned with an itemised proof of purchase, provided they are done so in a resalable condition.
Refunds will be made using the same payment method used to purchase the item.
Should you have any queries regarding a return then please contact us at firstname.lastname@example.org and we will gladly assist.
If you have received an item that is faulty, damaged or incorrect then please contact us with your order number and/or sales ID, and attach a photo showing the issue, and we can then advise on how we can resolve this for you.
Customised player/personalised Liverpool jerseys can only be refunded if the item is damaged/faulty.
- Customised LFC jerseys with personalised names cannot be refunded or exchanged and are not covered by our returns policy.
- Customised LFC jerseys with player names cannot be refunded or exchanged and are not covered by our returns policy.
- Customised LFC jerseys with patches cannot be refunded or exchanged and are not covered by our returns policy.
- Squad numbers are correct at time of publishing: We hold no responsibility for subsequent changes to squad numbers or if a player is transferred.
- The visualisation on the kit builder is a guide and is not a 100% accurate representation of how the name and number will fit on the shirt. This is a guide to show the style of printing
LIVERPOOL FC STORE, THE DUBAI MALL
Mon - Fri, 10am - 11pm
Saturday, 10am - 1am
Sunday, 10am - 12am
Mobile: +971 58 570 5381